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Note: We are unable to enter into any medical communication via email or internet

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  • 2/18 Bentham Street Yarralumla ACT 2600

Note: We are unable to enter into any medical communication via email or internet

All appointments to be made via phone or HotDoc.
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Complaints And Suggestions

We welcome your feedback to help us improve our services. You are encouraged to discuss any concerns with our reception team or your doctor. If you prefer, you may leave a written note at reception or through the contact form above.

Patient complaints are an important source of improvement. Under the Health Services Act 1987, concerns should first be raised directly with the practice. 

If you feel your complaint has not been resolved, you may contact the ACT Human Rights Commission.

Human Rights Commission

  • Telephone (02) 6205 2222
  • SMS 0466 169997
  • TTY (02) 6205 1666
  • FAX 6207 1034
  • LOCATION Level 2, 11 Moore Street Canberra City
  • POSTAL ADDRESS GPO Box 158 Canberra ACT 260
We prefer if you discuss any complaint with the practice manager or the doctor prior to action where this is possible.

Great words about Yarralumla Surgery

Why Do People Love Us?

A big thank you to everybody at the Yarralumla Surgery in Bentham St. which is a wonderful example of a practice with sensitive, caring doctors and nurses.

Whenever I need to go there, I am unfailingly treated with kindness and consideration.
Dr Jenny Ross is an outstanding physician and the nurses are so efficient and personable, even when dealing with you on what is clearly a very busy day.
I feel so grateful to have access to this quality of health care and expertise, particularly when I hear of other peoples’ experiences
So 😘 to all of you.

Google Review

Yarralumla Surgery has been providing me with top health care for over 30 years. I have had some health issues that they have skilfully diagnosed and managed. The GPs have also provided good primary care to keep me healthy. I have always found they look beyond the obvious symptoms to ensure there are no underlying health issues that are less obvious.
I like the way that they involve me in my own health management so that I understand any illnesses, which helps me in managing them.
The receptionists are very friendly, helpful and professional. If I really need to see a doctor urgently they will facilitate this as best they can. And it is always nice to get a friendly smile from someone who knows my name when I walk in to the surgery.
They also have a selection of GPs who each have their own areas of special skills. So the practice can cater for particular needs.

Ron Hogg
Google Review

Trusted, caring and gentle doctors. The admin staff are very helpful, sympathetic and understanding. The nursing staff are amazing, taking care and time to explain. There is never any rush with anyone. Generally they run on time, but I like it that I can always ask if they are running late and if so, I duck put over the road for a coffee.
This is an outstanding medical practice. I’ve been going there for about 30 years.

Google Review