Faqs

Home FAQs

  • Billing

  • Billing

    Yarralumla Surgery is a privately billing general practice. DVA patients are welcome.

  • Unattended Appointments

  • Unattended Appointments

    Yarralumla Surgery is a busy practice, and we value your time as well as that of our doctors and other patients. If you are unable to attend your appointment, please provide at least 24 hours’ notice to allow us to offer the appointment to someone else.

    Please note that missed or unattended appointments may attract a fee, which cannot be claimed through Medicare.

    Specialist doctors have individual cancellation policies which will be outlined at the time of making your initial appointment.

  • After Hours Visits & Home Visits

  • After Hours Visits & Home Visits

    When Yarralumla Surgery is closed, after-hours medical care is available through CALMS ((02) 6260 3300) and the National Home Doctor Service 13 74 25 (13 SICK).

    These services can assist with non-urgent health issues outside of our regular hours, including overnight, and help reduce unnecessary emergency department visits.

    A summary of your consultation will be sent to your GP for your medical record, and follow-up will be arranged if needed.

    Home visits by our GPs may be available in some circumstances.

  • Prescriptions

  • Prescriptions

    An appointment is required for your GP to prescribe new or repeat prescriptions. Please allow a reasonable amount of time to make an appointment to see your regular doctor. 

  • Appointment Bookings

  • Appointment Bookings

    Yarralumla Surgery uses HotDoc for convenient online bookings — available through the HotDoc mobile app or link on our website.

    We also reserve a number of same-day appointments that become available from 8:30 am each morning. If you are unwell and need to see a doctor urgently, please call the practice. Even if same-day appointments are fully booked, our team will triage your situation and ensure you are seen if a same-day consultation is required or advise alternative options.

    As a general rule, unwell children are prioritised and will be fitted in for a same-day appointment where possible.

  • Medical Certificates

  • Medical Certificates

    If you need time off work or study due to illness, your doctor can provide a medical certificate during your consultation.

    Medical certificates are legal documents and can only be issued for genuine medical conditions — they cannot be backdated.

    If a replacement certificate is required, a small administrative fee may apply.

  • Referrals

  • Referrals

    Referrals help ensure you are directed to the most appropriate specialist for your care. Under Medicare regulations, referrals cannot be backdated.

    In some cases, a repeat referral may be issued without a consultation at your doctor’s discretion. A small administrative fee may apply for this service.

  • Wait Times

  • Wait Times

    We know that wait times to see the GP are the patient’s biggest frustration. And I can honestly assure you the same frustration is felt by all the team at Yarralumla Surgery also. We want to run on time and we have made huge adjustments over the past 4 years to decrease the time patients spend in our waiting room.

    Obviously during COVID this became a massive focus. Since 2019 four GPs have increased their standard appointments to 20 minute consultations from 15 minute consultations. Our reception staff have been training to advise the patient on arrival how late the GP is running if it’s more than a 15 minute wait.

    However as you can imagine sometimes this changes drastically. Generally the reason it changes is due to a patient needing that time with the GP due to not realising how unwell they are. We do encourage patients to call 30 minutes prior to their appointment & we can give you a fairly good indication on how the doctor is running. Please note doctors are generally running well first thing in the morning or first thing after lunch.

    Please also enquire with us if you think you may need a long appointment.

  • Results

  • Results

    We recommend that patients return for a follow up consultation to discuss the results of all tests. However, if you choose not to return for a consultation we ask that you call to be advised of the results of your tests over the phone.

  • Privacy

  • Privacy

    Patient privacy is a priority at Yarralumla Surgery. All your information is treated strictly according to the national guidelines. All of our staff have signed a confidentiality agreement. A copy of our privacy policy is available at reception and our privacy policy is also outlined on our ‘new patient’ information sheet, we ask for your signature as an authority of understanding.

    Please note that it is a legal requirement that we ask all patients if they are of Aboriginal or Torres Strait Islander heritage.

  • Reminders

  • Reminders

    All patients are automatically enrolled in our internal recall and reminder system for regular health checks such as pap smears. Please let your doctor know if you do not want this to occur.

    Notification of all pap smears, childhood immunisations and some adult vaccinations will be provided to the relevant national registry. Please advise your doctor if you do not wish this to occur.

  • Telephone Communication

  • Telephone Communication

    As you no doubt understand, it is unfair to the patient who is seeing the doctor if his/her consultation is frequently disrupted by telephone calls. Unless the doctor is free or has no patient with him/her, or if the matter is urgent, the receptionist will take down the details and the doctor will return your call at a later time. In the interest of devoting maximum time to their patients, the doctors in this practice will not answer phone calls related to surveys or commercial canvassing.

  • Email & Electronic Communication

  • Email & Electronic Communication

    Public Holidays. For appointments & Clinical Care please contact reception on (02) 62823899.

    Email is a great tool for patient to use when they want to communicate with us regarding some issues like clarification of your appointment time, fees or sending in documents following your consultation. However, it is the wrong channel to use if the matter is relating to your Clinical Care. For example but not limited too; new symptoms, illness, infection or change or increase in your medication.

    We ask that when it comes to clinical issues that you contact us via telephone within business hours so we can triage accordingly. Furthermore if the matter is urgent please call 000 or present to the closest Emergency Department immediately. We cannot guarantee the confidentiality of any information sent via unencrypted e-mail. If you wish to cease communication via unsecure email (keeping in mind the information we provide to you in response maybe of a sensitive nature) then please send a response to this email withdrawing your consent to this communication method.

Billing

Yarralumla Surgery is a privately billing general practice. DVA patients are welcome.

Unattended Appointments

Yarralumla Surgery is a busy practice, and we value your time as well as that of our doctors and other patients. If you are unable to attend your appointment, please provide at least 24 hours’ notice to allow us to offer the appointment to someone else.

Please note that missed or unattended appointments may attract a fee, which cannot be claimed through Medicare.

Specialist doctors have individual cancellation policies which will be outlined at the time of making your initial appointment.

After Hours Visits & Home Visits

When Yarralumla Surgery is closed, after-hours medical care is available through CALMS ((02) 6260 3300) and the National Home Doctor Service 13 74 25 (13 SICK).

These services can assist with non-urgent health issues outside of our regular hours, including overnight, and help reduce unnecessary emergency department visits.

A summary of your consultation will be sent to your GP for your medical record, and follow-up will be arranged if needed.

Home visits by our GPs may be available in some circumstances.

Prescriptions

An appointment is required for your GP to prescribe new or repeat prescriptions. Please allow a reasonable amount of time to make an appointment to see your regular doctor. 

Appointment Bookings

Yarralumla Surgery uses HotDoc for convenient online bookings — available through the HotDoc mobile app or link on our website.

We also reserve a number of same-day appointments that become available from 8:30 am each morning. If you are unwell and need to see a doctor urgently, please call the practice. Even if same-day appointments are fully booked, our team will triage your situation and ensure you are seen if a same-day consultation is required or advise alternative options.

As a general rule, unwell children are prioritised and will be fitted in for a same-day appointment where possible.

Medical Certificates

If you need time off work or study due to illness, your doctor can provide a medical certificate during your consultation.

Medical certificates are legal documents and can only be issued for genuine medical conditions — they cannot be backdated.

If a replacement certificate is required, a small administrative fee may apply.

Referrals

Referrals help ensure you are directed to the most appropriate specialist for your care. Under Medicare regulations, referrals cannot be backdated.

In some cases, a repeat referral may be issued without a consultation at your doctor’s discretion. A small administrative fee may apply for this service.

Wait Times

We know that wait times to see the GP are the patient’s biggest frustration. And I can honestly assure you the same frustration is felt by all the team at Yarralumla Surgery also. We want to run on time and we have made huge adjustments over the past 4 years to decrease the time patients spend in our waiting room.

Obviously during COVID this became a massive focus. Since 2019 four GPs have increased their standard appointments to 20 minute consultations from 15 minute consultations. Our reception staff have been training to advise the patient on arrival how late the GP is running if it’s more than a 15 minute wait.

However as you can imagine sometimes this changes drastically. Generally the reason it changes is due to a patient needing that time with the GP due to not realising how unwell they are. We do encourage patients to call 30 minutes prior to their appointment & we can give you a fairly good indication on how the doctor is running. Please note doctors are generally running well first thing in the morning or first thing after lunch.

Please also enquire with us if you think you may need a long appointment.

Results

We recommend that patients return for a follow up consultation to discuss the results of all tests. However, if you choose not to return for a consultation we ask that you call to be advised of the results of your tests over the phone.

Privacy

Patient privacy is a priority at Yarralumla Surgery. All your information is treated strictly according to the national guidelines. All of our staff have signed a confidentiality agreement. A copy of our privacy policy is available at reception and our privacy policy is also outlined on our ‘new patient’ information sheet, we ask for your signature as an authority of understanding.

Please note that it is a legal requirement that we ask all patients if they are of Aboriginal or Torres Strait Islander heritage.

Reminders

All patients are automatically enrolled in our internal recall and reminder system for regular health checks such as pap smears. Please let your doctor know if you do not want this to occur.

Notification of all pap smears, childhood immunisations and some adult vaccinations will be provided to the relevant national registry. Please advise your doctor if you do not wish this to occur.

Telephone Communication

As you no doubt understand, it is unfair to the patient who is seeing the doctor if his/her consultation is frequently disrupted by telephone calls. Unless the doctor is free or has no patient with him/her, or if the matter is urgent, the receptionist will take down the details and the doctor will return your call at a later time. In the interest of devoting maximum time to their patients, the doctors in this practice will not answer phone calls related to surveys or commercial canvassing.

Email & Electronic Communication

Public Holidays. For appointments & Clinical Care please contact reception on (02) 62823899.

Email is a great tool for patient to use when they want to communicate with us regarding some issues like clarification of your appointment time, fees or sending in documents following your consultation. However, it is the wrong channel to use if the matter is relating to your Clinical Care. For example but not limited too; new symptoms, illness, infection or change or increase in your medication.

We ask that when it comes to clinical issues that you contact us via telephone within business hours so we can triage accordingly. Furthermore if the matter is urgent please call 000 or present to the closest Emergency Department immediately. We cannot guarantee the confidentiality of any information sent via unencrypted e-mail. If you wish to cease communication via unsecure email (keeping in mind the information we provide to you in response maybe of a sensitive nature) then please send a response to this email withdrawing your consent to this communication method.

View Yarralumla Surgery Fee Schedule

Billing

Yarralumla Surgery is a privately billing general practice. DVA patients are welcome.

Unattended Appointments

Yarralumla Surgery is a busy practice, and we value your time as well as that of our doctors and other patients. If you are unable to attend your appointment, please provide at least 24 hours’ notice to allow us to offer the appointment to someone else.
Please note that missed or unattended appointments may attract a fee, which cannot be claimed through Medicare.

Specialist doctors have individual cancellation policies which will be outlined at the time of making your initial appointment.
Book appointment

After Hours Visits & Home Visits

When Yarralumla Surgery is closed, after-hours medical care is available through CALMS ((02) 6260 3300) and the National Home Doctor Service 13 74 25 (13 SICK).
These services can assist with non-urgent health issues outside of our regular hours, including overnight, and help reduce unnecessary emergency department visits.
A summary of your consultation will be sent to your GP for your medical record, and follow-up will be arranged if needed.

Home visits by our GPs may be available in some circumstances.

Prescriptions

Yarralumla Surgery uses HotDoc for convenient online bookings — available through the HotDoc mobile app or the booking widget on our website.

We also reserve a number of same-day appointments that become available from 8:30 am each morning. If you are unwell and need to see a doctor urgently, please call the practice. Even if same-day appointments are fully booked, our team will triage your situation and ensure you are seen if a same-day consultation is required.

As a general rule, unwell children are prioritised and will be fitted in for a same-day appointment where possible.

Appointment Bookings

Yarralumla Surgery uses HotDoc for convenient online bookings — available through the HotDoc mobile app or link on our website.

We also reserve a number of same-day appointments that become available from 8:30 am each morning. If you are unwell and need to see a doctor urgently, please call the practice. Even if same-day appointments are fully booked, our team will triage your situation and ensure you are seen if a same-day consultation is required or advise alternative options.

As a general rule, unwell children are prioritised and will be fitted in for a same-day appointment where possible.

Medical Certificates

If you need time off work or study due to illness, your doctor can provide a medical certificate during your consultation.

Medical certificates are legal documents and can only be issued for genuine medical conditions — they cannot be backdated.
If a replacement certificate is required, a small administrative fee may apply.

Referrals

  • Referrals help ensure you are directed to the most appropriate specialist for your care. Under Medicare regulations, referrals cannot be backdated.
    In some cases, a repeat referral may be issued without a consultation at your doctor’s discretion. A small administrative fee may apply for this service.
Book appointment

Wait Times

We know that wait times to see the GP are the patient’s biggest frustration. And I can honestly assure you the same frustration is felt by all the team at Yarralumla Surgery also. We want to run on time and we have made huge adjustments over the past 4 years to decrease the time patients spend in our waiting room. Obviously during COVID this became a massive focus. Since 2019 four GPs have increased their standard appointments to 20 minute consultations from 15 minute consultations. Our reception staff have been training to advise the patient on arrival how late the GP is running if it’s more than a 15 minute wait. However as you can imagine sometimes this changes drastically. Generally the reason it changes is due to a patient needing that time with the GP due to not realising how unwell they are. We do encourage patients to call 30 minutes prior to their appointment & we can give you a fairly good indication on how the doctor is running. Please note doctors are generally running well first thing in the morning or first thing after lunch. Please also enquire with us if you think you may need a long appointment.

Reminders

All patients are automatically enrolled in our internal recall and reminder system for regular health checks such as pap smears. Please let your doctor know if you do not want this to occur.

Notification of all pap smears, childhood immunisations and some adult vaccinations will be provided to the relevant national registry. Please advise your doctor if you do not wish this to occur.

Telephone Communication

As you no doubt understand, it is unfair to the patient who is seeing the doctor if his/her consultation is frequently disrupted by telephone calls. Unless the doctor is free or has no patient with him/her, or if the matter is urgent, the receptionist will take down the details and the doctor will return your call at a later time. In the interest of devoting maximum time to their patients, the doctors in this practice will not answer phone calls related to surveys or commercial canvassing.

Email & Electronic Communication

Please note that our email address is not monitored outside of normal business hours – 8.30am to 5.30pm Monday to Friday. We are closed Public Holidays. For appointments & Clinical Care please contact reception on (02) 62823899.
Email is a great tool for patient to use when they want to communicate with us regarding some issues like clarification of your appointment time, fees or sending in documents following your consultation. However, it is the wrong channel to use if the matter is relating to your Clinical Care. For example but not limited too; new symptoms, illness, infection or change or increase in your medication. We ask that when it comes to clinical issues that you contact us via telephone within business hours so we can triage accordingly. Furthermore if the matter is urgent please call 000 or present to the closest Emergency Department immediately. We cannot guarantee the confidentiality of any information sent via unencrypted e-mail. If you wish to cease communication via unsecure email (keeping in mind the information we provide to you in response maybe of a sensitive nature) then please send a response to this email withdrawing your consent to this communication method.

Results

We recommend that patients return for a follow up consultation to discuss the results of all tests. However, if you choose not to return for a consultation we ask that you call to be advised of the results of your tests over the phone.

Privacy

Patient privacy is a priority at Yarralumla Surgery. All your information is treated strictly according to the national guidelines. All of our staff have signed a confidentiality agreement. A copy of our privacy policy is available at reception and our privacy policy is also outlined on our ‘new patient’ information sheet, we ask for your signature as an authority of understanding.

Please note that it is a legal requirement that we ask all patients if they are of Aboriginal or Torres Strait Islander heritage.
Book appointment

Great words about Yarralumla Surgery

Why Do People Love Us?

A big thank you to everybody at the Yarralumla Surgery in Bentham St. which is a wonderful example of a practice with sensitive, caring doctors and nurses.

Whenever I need to go there, I am unfailingly treated with kindness and consideration.
Dr Jenny Ross is an outstanding physician and the nurses are so efficient and personable, even when dealing with you on what is clearly a very busy day.
I feel so grateful to have access to this quality of health care and expertise, particularly when I hear of other peoples’ experiences
So 😘 to all of you.

Ann Lewis
Google Review

Yarralumla Surgery has been providing me with top health care for over 30 years. I have had some health issues that they have skilfully diagnosed and managed. The GPs have also provided good primary care to keep me healthy. I have always found they look beyond the obvious symptoms to ensure there are no underlying health issues that are less obvious.
I like the way that they involve me in my own health management so that I understand any illnesses, which helps me in managing them.
The receptionists are very friendly, helpful and professional. If I really need to see a doctor urgently they will facilitate this as best they can. And it is always nice to get a friendly smile from someone who knows my name when I walk in to the surgery.
They also have a selection of GPs who each have their own areas of special skills. So the practice can cater for particular needs.

Ron Hogg
Google Review

Trusted, caring and gentle doctors. The admin staff are very helpful, sympathetic and understanding. The nursing staff are amazing, taking care and time to explain. There is never any rush with anyone. Generally they run on time, but I like it that I can always ask if they are running late and if so, I duck put over the road for a coffee.
This is an outstanding medical practice. I’ve been going there for about 30 years.

Les Landau
Google Review